in which i call rogers to check on my disconnect order



Further to the saga of dumping Rogers, this morning I ordered internet service through TekSavvy. (I had already called for information on how to switch and called Rogers to cancel my service.)

The customer service rep was friendly, knowledgeable, and helpful. I wasn't 100% certain of my disconnect date with Rogers, so after I hung up with TekSavvy, I called Rogers, just to double-check. Ever since cancelling Rogers, we've been inundated with calls, paper mail, and email offering us deep discounts to return. I expected more of the same, but I didn't expect this.

LK: I recently cancelled my Rogers services. I already have a disconnect order, and I need to check on the date of the disconnect. Are you able to help me with that?

Rogers: Why are you leaving Rogers? Are you unhappy with the service?

LK: I appreciate your asking, but I am cancelling my service, and I'd prefer not to discuss it. Could you please check the date of my disconnect order? I believe it is March 6.

Rogers: May I just check on a few details of your account?

LK: Yes, of course.

Rogers: Your address is 35 Elmwood Avenue, Mississauga?

We last lived on Elmwood Avenue on January 1, 2007. Our address on Elmwood Avenue was number 25.

LK: No, that is not my address.

Rogers: And your email address is bobby@dhl.com?

LK: No. I don't know what that email address is. Could you please confirm the date of my disconnect order?

Rogers: May I ask why you are leaving Rogers?

LK: I'd really rather not go into it, as I am definitely leaving. Could you please confirm the date my service will be disconnected? I believe it is March 6.

Rogers: You have until March 11 to return your Rogers equipment.

LK: Yes, I know that. I was told that service would be disconnected on a certain date - I believe it's March 6 - and then I have until March 11 to return the equipment. I'm trying to confirm the date of service disconnection.

Rogers: That would be March 11.

LK: Are you sure of that?

Rogers: Yes. You unplug all the equipment and that's when your service ends.

LK: My service ends the day I unplug the equipment? I was originally told that service would be disconnected on one day, then there was a five-day grace period to return the equipment. Could you please confirm the date of the actual service disconnection?

Rogers: Could you hold a moment please?

Hold.

Rogers: Hello, thank you for holding. Your disconnect date is March 6. You have until March 11 to return the Rogers equipment. Is there anything else I can help you with today?



Comments

Post a Comment

Popular posts from this blog

not so fast

Not everyone thinks the Conservative government is a lock. Canada's opposition Conservative Party, which is set to bring down the minority Liberal government later this week, was hit by a new opinion poll on Monday that showed it was trailing in the country's most vote-rich region. The Leger Marketing poll for the Sun chain of newspapers put support for the Liberals in the powerful central province of Ontario at 43 percent compared with 31 percent for the Conservatives. Ontario, a Liberal stronghold at the federal level for the past 12 years, accounts for 106 of the 308 seats in House of Commons, and no party can hope to form a government without doing well there. . . . Prime Minister Paul Martin's Liberals have been badly hurt by a corruption scandal and Conservative leader Stephen Harper says the government must be defeated as soon as possible. The Leger figures, however, suggest there is no guarantee Harper can end 12 years of Liberal rule. Thanks, ALPF! I must say, I...
Read more

dipstick

So there won't be an election yet. Talk about a squeaker . Feel free to tell us how you feel about this, unless it's all been said already, then feel free not to. ALPF mustered his courage and sent more links, so I have some good commentary to post. I found this Macleans story on the Conservative party's reaction to Stronach's decision - and public reaction to that reaction - very interesting. Canadians seem almost universally turned off by the name-calling and sexist slurs. On the other hand, when a certain governor made his "girly men" pronouncement, his constituency howled with glee. (Which is not to say the rest of us weren't appalled.) The Macleans article also notes that not all the sexism came from politicians: Some of the most sexist characterizations of Stronach didn't come from her political adversaries, but from media. Montreal's La Presse newspaper ran a cartoon of Martin leaning out his car window to solicit a street-walking Stronach...
Read more