persistence
Once upon a time I told you the saga of getting my refund from Time Warner Cable . And once upon another time I told you about my love of VoIP phone . Here is a new VoIP saga. Now, this is not VoIP's fault. I still love VoIP. Vonage, however, has some seriously lousy customer service. There's a huge disconnect between the customer service and the tech sides of the company. I would switch to Rogers VoIP (called "Rogers Home Phone") in a heartbeat, if only I could keep my phone number. But because my phone number is from Vonage (not from a Bell Canada), I couldn't keep it with Rogers, so I don't switch. Fortunately, I never need Vonage customer service - everything is self-managed on the website, which is completely self-explanatory, easy and efficient. But on the extremely rare occasions when I have needed customer service, it's always been for something complicated - and it's always a nightmare. The saga. When we moved here, we took our VoIP equipment ...